Terms of Service
Our goal is to consistently provide the highest-quality produce and goods. We require our producers and vendors to deliver market-grade products. The customer understands that since our farmers do not use pesticides or herbicides, fruits and vegetables may not look "perfect," but they should always be fresh and taste delicious! The customer understands that because of the above, perishable produce items may only last a few days, and the produce relies on being stored correctly to lengthen shelf life.
We inspect and hand-pack all orders before distribution. If a product is damaged during packing or delivery, we will provide the customer with a store credit, provided the damaged goods are returned.
If the product was paid for via online SNAP EBT, a refund will be issued back to the customer's card within 2 business days.
Each order you place is a legally enforceable contract; therefore, our customers understand that we strongly encourage you to leave out a cooler (with frozen ice packs on hot days) on your delivery day to keep your purchase viable. CML is not responsible for defrosted meat, spoiled goods, reduced shelf life, and wilted produce because of inadequate cooler presence at the time of delivery. Raw meat products, pastas, and other specified items are delivered frozen solid for the safety of our customers.
We reserve the right to make substitutions to our weekly "box" offering. Occasionally, items become unavailable at the last minute, usually due to an unpredictable issue. If you are dissatisfied with the substituted item, please contact us via email or text/call, and we'll be happy to apply a store credit to your account for the item. We try to ensure this does not happen, but it is always out of our control.
Due to market fluctuations, please know prices are subject to change without notice. Once your order is confirmed, you are locked in at that price unless otherwise specified in the product description (e.g., per LB, per Oz, final weight items). CML will not increase the price of an item once you confirm your order at that price.
Many of our products are artisanal, and occasionally, items may become unavailable from the producer. We always do our best to communicate order changes via text message or email. If you were charged for the item and it became unavailable, CML automatically credits your CML account. If you do not see the credit, please don't hesitate to contact us.
Also, a FYI as to how we communicate with you, after you have confirmed an order:
1. You will receive an emailed final order and updated invoice on Tuesday afternoon. Please review for accuracy.
2. An email to provide you with an estimated time of your delivery arrival, the evening before your scheduled delivery.
3. We will text, call &/or email you if we have any questions about your order.
If you would like to opt out of any of these forms of communication, please let us know. See contact us.
After the order cutoff on Sunday at 11 AM, this confirmed order is now being processed, ordered, and packed for delivery on your specified day. Payments for orders are processed after all orders are filled, usually on Tuesday afternoons. We wait until everything is packed for delivery to adjust invoices for unavailable items before charging your payment method on file.